E-info is the use of technology, particularly the Internet, as a means to deliver services to citizens, businesses, and other entities.
E-info offers the potential to improve the efficiency and effectiveness of government services and resources provided to the public, but also creates issues for individuals who use or need these services.
E-info provides an alternative to paper-based and/or direct agency-provided services and affects the ways in which individuals interact with agencies to access needed services.
Using E-info forms, services, and web-based contact with government personnel can present a range of challenges for users who need assistance with technology, government programs, applications, and other requirements for successful E-info interactions.
Public libraries increasingly help users engage in a range E-info services and resources by providing computer and Internet skills training, public access computers and Internet access, program information, and application completion assistance.